Call us at 510-868-1040/ Login/ Register /

Happy ThanksGiving !!! Enjoy Flat 10% discount on any of our upcoming webinar. Use Coupon Code: THANKS22.

CEU Approved

This webinar has been approved for HR (General) recertification credit hours toward aPHR™, aPHRi™, PHR®, PHRca®, SPHR®, GPHR®, PHRi™ and SPHRi™ recertification through HR Certification Institute® (HRCI®). Please make note of the activity ID number on your recertification application form. "For more information about certification or recertification, please visit the HR Certification Institute website at www.hrci.org. The use of this seal confirms that this activity has met HR Certification Institute's® (HRCI®) criteria for recertification credit pre-approval."



Rudeness is an epidemic costing industry millions a year. Indeed, what society seems to be gaining in terms of both knowledge and technological advancement, it’s losing out on basic social values that directly impact the bottom line.

To address the growing problem of incivility in the work setting, this session introduces the concept of civility, its importance to a company, as well as its typical causes and effects. Skills needed to effectively practice civil behavior, as well as different ways organizations can systematize civility in the workplace will also be discussed.


It is important that both managers and employees develop a shared and specific understanding of respectful words and behavior. Understand the relationship between perceived respect and organizational performance. To address the growing problem of incivility in the work setting, this session introduces the concept of civility, its importance to a company, as well as its typical causes and effects. Skills needed to effectively practice civil behavior, as well as different ways organizations can systematize civility in the workplace will also be discussed.


  • Define civility, understand its causes, and enumerate at least three of its behavioral indicators.
  • Understand the costs of incivility within the workplace
  • Understand the rewards of civility within the workplace.
  • Learn practical ways of practicing workplace etiquette, including the proper use of greetings, respect, involvement, and political correctness.
  • Learn how having a civil workplace will increase productivity and employee retention
  • Learn skills in diagnosing the causes of uncivil behavior.
  • Learn facilitative communication skills.


  • Definition of civility
  • Understand the costs of incivility
  • Identify the rewards of civility in the workplace
  • Learn ways of practicing basic etiquette the workplace
  • Identify what behaviors can be considered uncivil
  • Identify the benefits of practicing civility in the workplace


  • Recruiters, Managers, Supervisors and employees


Deborah Covin Wilson, CPLP SHRM-SCP,SPHR, serves as principal of Covin Wilson & Associates, an OD and Learning & Development firm, which specializes in organizational development, change management, strategic planning and team building..She recently retired as the director of organizational development and consulting services, at Georgia State University. With more than 25 years in higher education, she was responsible for training, employee engagement programs, strategic planning, HR communications, and organizational development services. Deborah holds several professional certifications, including the Certified Professional in Learning and Performance (CPLP) from ATD and SHRM-SCP from SHRM and SPHR from HR Certification Institute. She is a 2015 recipient of the ATD Certification Institute’s CPLP Contributor Award. Additionally, Deborah wrote an article for T+D magazine titled “When Opportunity Knocks, Can You Walk the Talk?” and was a contributing author of the book Road Tested Activities. She received a BA in secondary education from Concordia Teachers College and a MSW from Atlanta University.

View all trainings by this speaker
On Demand

Downloadable recorded session

Get unlimited access to the link for six months.

$249

Training CD

Free shipment within 72 Hours, from the date of webinar completion.

$350

  
Read Our Refund Policy

Approved Enablers of your
Continuing Education Credits


  

By Tonia Morris
Date: 2018-12-04

By Janette Levey Frisch
Date: 2018-11-29

By David Rohlander
Date: 2018-11-29

By ArLyne Diamond, Ph.D
Date: 2018-11-28

By Teri Morning
Date: 2018-11-28

By Matthew Burr
Date: 2018-11-26

By Susan Fahey Desmond
Recorded Session

By Audrey Halpern
Date: 2018-11-16

By Tonia Morris
Recorded Session

By Bob Churilla
Recorded Session

By Michael D. Haberman
Recorded Session

By Kristin Corredor
Recorded Session

By Stuart Silverman
Recorded Session

By Janette Levey Frisch
Recorded Session

By Chad V. Sorenson
Recorded Session

By Rebecca Staton-Reinstein
Recorded Session

By Melvin K. Patterson
Recorded Session

By Rebecca Staton-Reinstein
Recorded Session

By Gregory Powell
Recorded Session

By Deborah Covin Wilson
Recorded Session

By Ronald L. Adler
Recorded Session

By Rebecca Staton-Reinstein
Recorded Session

By Clarissia L. Harris
Recorded Session

By Diane L. Dee
Recorded Session

By Janette Levey Frisch
Recorded Session

By Melvin K. Patterson
Recorded Session

By John E. Grimes
Recorded Session

By Chris DeVany
Recorded Session

By Audrey Halpern
Recorded Session

By Joe Keenan
Recorded Session

By Margie Faulk
Recorded Session

By Teri Morning
Recorded Session

By Janette Levey Frisch
Recorded Session

By Wes Pruett
Recorded Session

By Bob Churilla
Recorded Session