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In this interactive session attendees will learn how to unleash the power of accountable communication to stop the blame game, banish excuses and boost productivity. A single, powerful factor separates super-achieving teams from those that throw around phrases like 'not my job' and 'nobody told me': Accountability. Humans are more creative, more responsive to challenges, and more capable of serving the needs of others when they are held accountable.

Great supervisors have a unique talent for tapping into employees' personal accountability. But teams with low levels of accountability are led by managers who are sloppy about defining roles, assigning ownership of tasks and ensuring individuals deliver results.

When managers haven't mastered this fundamental leadership skill, the consequences can be catastrophic. Projects stall, communication breaks down, people point fingers, morale tanks. And when star employees realize they don't work on a high-performing team, they head for the door.


  • To improve teamwork and efficiency
  • To raise employee productivity
  • To diminish needless interpersonal conflict in the workplace


When communicating goes wrong, from a misunderstanding that leads to a worksite mishap, to a worker taking personal offense to an off-hand remark, both individuals need to face how they contributed to the problem. While our human insecurities drive us into defensiveness and self-justification, everyone involved in a communication problem bears some degree of responsibility. Attend the session to learn how to unleash the power of accountable communication & to boost productivity.


In this session you will learn how to:

  • Recognize the symptoms of an accountability problem by learning what accountability does and doesn't look and sound like
  • Shut down 'blamestorming' and identify the conditions that lead to this destructive behavior
  • Master the power of asking 'accountable questions'
  • Diagnose and remove common barriers to accountability: ego, fear, perfectionism
  • Strike 'non-accountable' words and phrases from your vocabulary and replace them with 'accountable' words and phrases
  • Teach employees how to acknowledge mistakes and take responsibility without making excuses or sounding weak
  • Assume the important leadership role of 'problem giver'


  • Senior HR Professionals
  • HR Analysts
  • HR Managers and Directors
  • HR Personnel
  • Employee Relations Professionals
  • Directors
  • Vice Presidents
  • Managers
  • Shift Leaders
  • CEOs
  • Supervisors
  • All Employees


Chris DeVany is the founder and president of Pinnacle Performance Improvement Worldwide, a firm which focuses on management and organization development. Pinnacle’s clients include organizations such as Microsoft, Visa International, Society for Human Resource Management (SHRM), U.S. Department of Housing and Urban Development, Sprint, American Counseling Association, Aviva Insurance, U.S. Patent and Trademark Office, Big Brothers and Big Sisters, Hospital Corporation of America, Schlumberger, Morgan Stanley, Boston Scientific, US HealthCare and over 500 other organizations in 22 countries.

He has published numerous articles in the fields of project management, management, sales, team-building, leadership, ethics, customer service, diversity and work-life balance, in publications ranging from ASTD/Performance in Practice to Customer Service Management. His McGraw-Hill book, “90 Days to a High-Performance Team,” is replete with hands-on tools, templates and checklists which managers use effectively to improve performance. 

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